Feedback

Messages of thanks from happy customers

Feedback

Messages of thanks from happy customers

We’re always happy to receive customer feedback, it’s what helps us to improve.
You can leave your own feedback on Google, Facebook or click here to email us directly about your experience.

Google Rating
4.9
I ordered some urgent parts and received them next day. The staff are super friendly and were always quick to reply to messages. I will certainly recommend them to friends and family. Thanks SPR Autos!
Brad Armstrong
Brad Armstrong
19:51 31 Aug 23
Professional, effective and supportive. Great company to do business with. Recently purchased PCV breather valve and kit for an M156. Would certainly recommend for Genuine Mercedes Parts and customer service. Fast Delivery too.
Kirill Sapelkin
Kirill Sapelkin
16:26 17 Jul 23
Been using Sam @ SPR for past 18 months or so for my W204 C63. Highly recommend, very knowledgeable and experienced on the M156 engine. Wouldn't take my car anywhere else. Had its belt, pulleys and tensioner changed last week. Did extra checking over and bits for nothing. Be back for its next service in October and will be taking any future Merc I have hereread more
Elliot Lehman
Elliot Lehman
10:01 12 Jun 23
I bought a belt and pulley kit for my C63 from S.P.R. and although there were some obstacles for them to overcome to get the kit shipped, Paula and Sam (in particular) went out of their way to get the job done. Great service and I highly commend these guys for their support.
Gerry Moore
Gerry Moore
09:01 01 Jun 23
So glad to of found a transparent Mercedes specialist that doesn’t do half a job or rip you off had a b service on my c class and was more then impressed with the service, will be using SPR to look after my car now even tho they are 80 round trip for me
Nathan Adlington
Nathan Adlington
11:29 10 Mar 23
SPR was recommended to me by a friend so I booked my pride & joy in for a major service. Very competitive price & professional staff. I will definitely go there for all my future requirements. 5⭐️.
Craig Walker
Craig Walker
16:48 10 Jan 23
Full gearbox service, new brake fluid and 4wheel tracking, quick and amazing job!👏 Well done !
Shteryo Lakin
Shteryo Lakin
00:23 12 Nov 22
Great company and great staff! I take my Mercedes C200 to these guys every year for an MOT and service. What I like most about them is that they’re honest and genuine. I would highly recommend to anyone.
Jawaad Alam
Jawaad Alam
10:47 04 Oct 22
SPR Autos was recommended to me a few years ago and I have used their services ever since.Not only are their costs significantly lower than Mercedes -Benz their quality of service, both for my car and their customer service, is exemplary.I will be continuing to use SPR Autos - a company with integrity that can be trusted in all respects.read more
Georgina Rigby
Georgina Rigby
16:35 30 Sep 22
SPR auto's has always been the no1 choice for me & my 30 year old classic Mercedes-Benz.The staff are polite, very knowledgeable & always take great care or my car whilst the works being carried out.I believe that SPR auto's offer good value for money & wouldn't hesitate to recommend them to anyone.read more
Gordon Stewart
Gordon Stewart
23:10 20 Jan 22
Great service at a good price. Only reason for 4 stars is we don't like the smart courtesy car but it is better than nothing.
Luba Wozny
Luba Wozny
10:10 18 Dec 21
Discovered this garage a couple years ago after using the main dealers exclusively since 2013 for our services. Wish we had come across them sooner. Firstly, the staff are great. Paula is always welcoming and friendly, and the technicians are always on hand if you've got any specific queries. Secondly, every service comes with a detailed and transparent breakdown of what's been done and what needs doing. The prices are a fraction of what main dealers and other MB specialists charge. Even if the prices were higher, this would STILL be the go to place for all MB servicing and repairs. In a world where there are so many garages that exploit customers who may not know so much about cars, or carry out half arsed jobs, it's nice to see a garage like SPR looking after their customers so consistently. This place should should the benchmark for customer service and quality for all garages, not just MB specialists across the country. Would love to attach some photos of our car but it's not been washed in ages, soz.read more
Arham Haris
Arham Haris
16:16 30 Sep 21
I can not recommend this garage and it's staff more highly. Thank you so much to Paula and Simon for looking after me and my car so well. I am a person that appreciates high standards of workmanship and care. I am a meticulous car owner. Simon worked on several fairly major interior jobs inside my car, to the seat and the main heater. Not a single finger print or mark was left inside the car after all this work, I was so relieved and thrilled. The luckiest day for so so long. This is main dealer standards without the main dealer price tag, a very special find indeed. Good people inside, please be very nice to them. Very Best Regards Timread more
Timothy Barker
Timothy Barker
18:16 27 Sep 21
Took me C200 in for its B5 service. The team are polite and professional. From booking to finishing off the job, the communication was excellent and the work was carried out in a timely manner.Highly recommend.
Mike Pickering
Mike Pickering
08:40 07 Jul 21
We have taken out cars to S.P.R. For over five years for servicing and repairs. They have fixed a wide range of issues with our cars from simple things such as engine management lights to a faulty steering lock. We’ve always been impressed with the service offered, the prices and the professionalism. The team is very helpful, knowledgable and great to deal with. We wouldn’t take our cars anywhere else.read more
Joe Sparrow
Joe Sparrow
15:50 04 May 21
Ordered from the online store. Really good price and the customer service was incredible. Very swift reply and we’re happy to confirm the parts were correct for my vehicle. I would highly recommend this supplier!
Richard Jackson
Richard Jackson
15:45 19 Apr 21
We were quoted a price only to be informed by the garage that it hadn't taken as long as expected so the price was reduced ..honesty will get them far not lime some garages. Great professional service with knowledgeable happy staff ..what can I say excellent service once again
Gary Dennis
Gary Dennis
08:21 12 Aug 20
Good family run honest garage!!After bad experience elsewhere I found SPR Autos and I’m so glad I did. First time and definitely not the last!!Paula on reception is lovely and Sam very professional and knowledgeable. Major service and Gearbox service with updates to the engine and gearbox software has made it like a brand new car. My C350 won’t be going anywhere else. Thanks again!!read more
Daniel Pendry
Daniel Pendry
16:38 28 Jul 20
Major service and gear box oil change was carried out by SPR on the CLS. OMG the car feels like a brand new car. Thank you SPR Autos for looking after the car. Highly recommended.
Hassaan azhar
Hassaan azhar
08:25 16 Jul 20
Great place to have your service done with your Mercedes very professional helpful with my ml 270 CDI 2001 moter great people had a problem with the yaw sender no esp light on now.soon fixed and very happy highly recommend
Stan Barlow
Stan Barlow
12:12 12 Jun 20
Great place to have your service done with your Mercedes very professional helpful with my ml 270 CDI 2001 moter great people
Stan Barlow
Stan Barlow
13:11 13 May 20
Took my pride and joy for a full service. Clean and professional premises for a start. I found Sam to be approachable, knowledgeable and friendly. He did what was needed and more at a reasonable price. Highly recommended. A credit to his profession.
Steve Potter
Steve Potter
15:27 04 May 20
Saved me over £300 compared to Stockport Mercedes. Really pleased with how quickly they got me in for the service and work to be done. Happy and will definitely go back.
what_dvb_sees by Dan
what_dvb_sees by Dan
09:42 24 Feb 20
I used SPR because my car was suddenly electrical faults. They tried to find out what was the problem and after 3 days, they finally found out and gave me the best solution. They also charged the reasonable price and submitted the detailed report what tested they did for 3 days to find out the problem. Customer service was also excellent. I think they are one of the best Mercedes specialists in Cheshire.read more
Alfred Cho
Alfred Cho
15:27 09 Dec 19
Brilliant quality of work and more than reasonable pricing - Will definitely be returning in future.
Samuel Lord
Samuel Lord
19:32 18 Nov 19
A Big Thank you to Sam Bates at SPR AUTOS for the help and advice when we purchased our used mercedes from the main dealer, the advice and knowledge he provided enabled us to secure the car and he even got us some money off, top guy, he certainly knows his cars, and not to forget he will be doing the service work as and when needed, very proud to be associated with this man , he has done very well in the motor trade and great things to come, keep up the great work, well worth a visit if you drive a Mercedes.Best regards Steve and Janet.read more
stephen richardson
stephen richardson
20:36 29 Oct 19
We used SPR Auto's for the first time today to service our pride and joy Mercedes Convertible after reading such great reviews and all we can say is Wow!From the moment you are greeted in reception by Paula and Sam to the moment you pick up you vehicle everything is first class. You are always kept up to date with everything that is needed on the checks and costing is always broken to you before any additional work commences. The added luxury of a courtesy car was also very impressive. I have owned many cars in the past and been to a fair few garages for my servicing needs and can honestly say that S.P.R set the standards of what other garage services should strive to achieve.A* .... we will be using SPR from now on to look after our pride and joy knowing it is in safe hands!read more
Antony Morris
Antony Morris
18:40 25 Oct 19
I recently had my Mercedes C Class serviced (at a fraction of the cost of the main dealer) this was my first visit, but I wouldn’t go anywhere else from now on, very honest, professional and friendly garage. Highly recommended.
James Dawson
James Dawson
18:49 27 Sep 19
Had some work done on my Mercedes E250 convertible today. Great job, great service, great value and courtesy car even provided. highly recommend. Will definitely use SPR Auto again. Thank you to Sam and your team.
Toni Dalgleish
Toni Dalgleish
13:16 13 Sep 19
Excellent, fast, reliable service and very reasonably priced. I would highly recommend them for any work needed. The staff were very friendly and professional from start to finish and I will certainly be using their services again.Nathan
Ghost
Ghost
10:59 05 Jul 19
Took my Merc 15 reg CLS in with ABS, ESP, Assist plus issues. They diagnosed it "pin pointed" was a n/s bearing seal. They fixed it all done in a timely manner...Receptionist was a great help and a chap called Simon told me all the possible issues but fixed with a minimal cost. I think part from being a good merc spacilest they have honesty and integrity which what motor industry lacks. I now booked my car for 9 speed gearbox service as merc missed that service and refusing to carry out the service free. I will always bring my car here. Thank you for the great experience.read more
Mighty Turk
Mighty Turk
17:56 20 Jun 19
The best garage you can go to. Professional, experienced and friendly people at the right price
Tomasz Hermanowicz
Tomasz Hermanowicz
21:33 16 Jun 19
The best garage you can go to. Professional, experienced and friendly people at the right price
Tomasz Hermanowicz
Tomasz Hermanowicz
21:33 16 Jun 19
I had a gearbox service for my E class and I am extremely impressed with the way it drives now, it runs much smoother and quieter since the service. Not to mention my car was ready in less than 2 hours which was awesome. Will defo visit again for any further needs. Highly recommended!
M G
M G
18:01 16 Jun 19
I had a gearbox service for my E class and I am extremely impressed with the way it drives now, it runs much smoother and quieter since the service. Not to mention my car was ready in less than 2 hours which was awesome. Will defo visit again for any further needs. Highly recommended!
M G
M G
18:01 16 Jun 19
Excellent service by all staff. Very friendly and helpful. Far better service than a main dealer and without the extortionate prices. I will be a returning customer. Many thanks Eddy
Ted Sniff
Ted Sniff
16:56 31 May 19
Very Impressed. Heard this place advertised on radio, usually go to a Merc garage but tried this place instead. Far better experience (and cost) than Merc garages. Excellent service, family run business and more of a personal touch. Receptionist Paula was lovely and very helpful, will be coming here for all my Merc servicing.read more
Karen Higham
Karen Higham
12:53 30 May 19
Had my 2008 C280 estate in for a B service and gearboxb oil change yesterday.Really impressed with every aspect of my experience. Great value for money and my car is driving beautifully. Thank you to all the team.
Stewart Heaps
Stewart Heaps
08:08 08 Apr 19
Serviced my sons car today. Very friendly staff, good price and very professional. Thank you. Oh and free coffee
Jocky Fletcher
Jocky Fletcher
22:40 22 Jan 19
Been using SPR Autos for several years now. I have an old C Class but still get great work, service and value for money. Thanks to all the team..
Rodger Withad
Rodger Withad
21:57 10 Dec 18
Top class work at reasonable prices. SPR have looked after my Merc since 2008 and I have always been happy with their work. Highly recommended..5 star.
Phil Smith
Phil Smith
20:55 10 Dec 18
Being a small collector of several old Mercedes from 1972 models upwards, my cars require regular works/maintenance and I have been extremely impressed with the service given by SPR as my local Mercedes specialist. I could not recommend them highly enough. No job seems to big or too small which I very much like and costs are very reasonable. 5 stars from me.read more
SIMON HARINGTON
SIMON HARINGTON
11:24 09 Nov 18
Great garage. Very helpful & knowledgable about Mercedes and feels like a company committed to doing a fair, honest job. They replaced my front wheel bearings at very short notice for me which was very much appreciated as I had a long journey I needed to make. Very happy to recommend to friends.
Ashly Barber
Ashly Barber
10:54 09 Nov 18
I have been going to SPR for almost 3 years and I wish I would have found them earlier. I found their honesty and knowledge of Mercedes cars refreshing. A lot of dealers can also learn from their customer service. Wonderful company to deal with and a real find for anyone with a Mercedes vehicle. Arnold - E Class 270CDIread more
Admin In2Corporate
Admin In2Corporate
15:25 25 Oct 18
SPR are simply the best merc specialist to have your cars serviced and repaired. I have been using them for many years for my classic and modern cars, nothing is too much trouble. Sam runs a very professional and organised team with great administrative back up from Paula and Adam. Looking forward to the time when those Smart loan cars get changed for SL's.read more
Howard Marshall
Howard Marshall
15:08 15 Oct 18
Always an amazing service and very professional. I would highly recommend S.P.R Autos - thanks Sam
Carol Bennett
Carol Bennett
15:18 01 Oct 18
Had my full service here and I couldn’t recommend enough. Service was friendly and personable from all of the staff from the moment I walked in. Paula, on reception, was welcoming and on the ball with ensuring everything ran smoothly. I waited for my car and was offered refreshments and made to feel comfortable but wasn’t waiting long as my car was ready in just over an hour. The owner, Sam, was very hands on with everything and even helped in cleaning my car after the service was complete. 5* service and competitive prices. Highly recommend.read more
Kirsty Cummings
Kirsty Cummings
21:00 28 Sep 18
This garage puts many to shame as they are a lot more knowledgeable and actually care about their customers and their cars. They performed an absolute miracle on my car within 24 hours and are excellent value for money. My car has never performed so well and I have this garage to thank. I will never use another garage and have already recommended them to several people.read more
James Sexton
James Sexton
06:43 13 Aug 18
my husband took our ML in last week .. very helpful reception Sam and Paula looked after us and kept us up to date with the work fast excellent service .. great work guys
Jane Mason
Jane Mason
16:31 11 Aug 18
Sam/Adam/PaulaI must say that this garage is quite simply “fantastic “ I’ve just received back my cherished E220 diesel estate (with 250000 miles on it ) from a full service /battery fit/ suspension fault all dealt with within a day and arrived for collection and the owner Sam is washing my car himself !This team really care ,have expertise with Mercedes and the bill was below what I expected and very good value from a very very honest /able and genuine garage !Do not delay in booking your car in , you will NOT be disappointed!Thanks again SPRMichael Ps I was not aware my wheel nut key was the wrong one , ( the car is a recent purchase )what garage would have checked that ???read more
Michael Finn
Michael Finn
06:56 03 Aug 18

Always amazing service.

Highly recommend S.P.R Autos for their work and efficiency.

Best around!

Excellent service – thank you so much Sam!

I will definitely be using SPR Autos again and would highly recommend them to others.

SPR having been looking after my E class now for around 4 years.

Excellent service and advice given every time.

Very good professional service.

They sorted my cars problem very quickly.

Recommended and I will use again.

Top garage, always a pleasure taking my car to SPR.

These boys don’t mess about, very professional and very trustworthy not many garages like this around for the price.

Top marks for a top garage.
If you have a Merc take it to SPR you will not be disappointed.
Communication is excellent.
They have always sorted me out with a courtesy car whilst my car’s being worked on.
On my last visit was not charged a penny for having a fault on my car diagnosed.

Thanks again Sam!!

First time I have visited SPR Autos Ltd.

My CLK needed an MOT.

Very pleased with the whole experience, from ease of booking the appointment to collecting my car after MOT was done.

Very Highly recommended.

Excellent service!
We bought a car in December and had issues with the brakes, we got a full check – up, they also procured for us the part missing for unlocking the wheels (we weren’t even aware it was missing).
The car was ready next day early morning.
Lovely service and the costs are affordable.
We will go back for service B.
Definitely I recommend SPR for Mercedes owners.

Excellent service from start to finish, had my e class in and out in 4 hours.

Can’t recommend them enough.

Second time I’ve been here to get my Mercedes sorted. I initially went to the main dealer who kept messing me about and asking for more money.
I booked in to get a DPF and brakes done. I got a smart car, on arrival they suggested that they do diagnostics before putting on the part. I was then called at work after they had spent a significant amount of time and told they were not happy to fit the part as it wouldn’t fix the problem. They suggested something else instead. It cost me £900 less than changing the DPF. They didn’t charge me the time taken to find fault.
If you have a merc and need work done use this place! They use genuine Mercedes parts and great customer service!
Thanks again guys!

Facebook reviews
  • Had my full service here and I couldn’t recommend enough. Service was friendly and personable from all of the staff from the moment I walked in. Paula, on reception, was welcoming and on the ball with ensuring everything ran smoothly. I waited for my car and was offered refreshments and made to feel comfortable but wasn’t waiting long as my car was ready in just over an hour. The owner, Sam, was very hands on with everything and even helped in cleaning my car after the service was complete. 5* service and competitive prices. Highly recommend.

    Kirsty Cummings Avatar Kirsty Cummings
    28th September 2018

    positive review  Knowledgeable, helpful and friendly - I think I've been charged fairly and they communicate what they're doing

    Mark Benson Avatar Mark Benson
    20th August 2018
  • First time at SPR Auto’s for my Mercedes E220Cdi Coupe Contacted the Garage a couple of weeks ago and was given advice on my vehicle followed up with a E.mail containing Mercedes service Data. Booked the car in for a gearbox service with the use of a courtesy vehicle. Really pleased with the whole process. Very friendly and professional staff. Car was cleaned which was a surprise. All in All:- 10 out of 10. Lee Smith.

    Lee Smith Avatar Lee Smith
    29th May 2018

    Always amazing service. Highly recommend S.P.R Autos for their work and efficiency. Best around 👍🏻

    Josh Wilson Avatar Josh Wilson
    25th July 2017
  • Excellent service - thank you so much Sam! I will defiantly be using SPR Autos again and would highly recommend them to others �

    Ellie Woodcock Avatar Ellie Woodcock
    25th July 2017

    SPR having been looking after my E class now for around 4 years. Excellent service and advice given every time.

    Richard Rudd Avatar Richard Rudd
    19th June 2017
  • Very good professional service. They sorted my cars problem very quickly. Recommended and I will use again.

    Jon Hollingworth Avatar Jon Hollingworth
    30th May 2017

    Excellent service ! We bought a car in December and had issues with the breaks, we got a full check - up, they also procured for us the part missing for unlocking the wheels(we weren't even aware it was missing). The car was ready next day early morning. Lovely service and the costs are affordable.We will go back for service B. Definitely I recommend SPR for Mercedes owners.

    Sirghie Georgiana Aurelia Avatar Sirghie Georgiana Aurelia
    30th March 2017
  • Excellent service from start to finish, had my e class in and out in 4 hours . Cant recommend them enough . �

    Lee Chapman Avatar Lee Chapman
    28th January 2017

    Aboolute superb service start to end customer service was excellent nothing was too much open ended communication to let me know progress of vehicle and best bit lent me a car at last minute even though I had not requested it ! Proper team Sam and his technicians and a big shout out to Simon and Adam so committed and so knowledgeable IF your merc is no longer under manufacture care scheme get to these guys ! Thanks to Sam and the team

    Zubair Saeed Avatar Zubair Saeed
    13th January 2017
  • Second time I've been here to get my Mercedes sorted. I initially went to the main dealer who kept messing me about and asking for more money . I booked in to get a DPF and brakes done . I got a smart car , on arrival they suggested that they do diagnostics before putting on the part . I was then called at work after they had spent a significant amount of time and told Me they were not happy to fit the part as I wouldn't fix the problem. They suggested something else instead . It cost me £900 less than changing the DPF. They didn't charge me the time taken to find fault. If you have a merc and need work done use this place ! They use genuine Mercedes parts and great customer service ! Thanks again guys !

    Azam Khan Avatar Azam Khan
    11th January 2017

    Thanks Sam and the team for another excellent job on my a class absolutely spot on as always first class 👍

    Pete Marsland Avatar Pete Marsland
    16th December 2016
  • I mainly look after my 124 coupe myself, but their is a few jobs I wouldn't tackle. One was the head gasket about 4 years ago, another is the water pump today. Thanks to Sam and his team. Highly recommended.

    Dave Dunlavey Avatar Dave Dunlavey
    18th November 2016

    SPR - Consummate Mercedes professionals - After owning mercedes for the last 17 years and always using the Main dealers and being constantly let down with poor workmanship I decided to use SPR - I can honestly say that the experience was 1st Class - Sam the owner who Serviced the Merc seemed to have forgotten more that the main dealer knows - Use with out hesitation and if you what to call me for a personal recommendation then please do - 07703208210 - PS THE MERC IS NOW READY FOR SALE

    Nick Light Avatar Nick Light
    28th September 2016
  • Thank you to Sam and the team down at SPR for saving the day and sorting out my E320 estate's airbag on the rear suspension that had been failing just prior to my weeks fishing up in Scotland. Fantastic job and we had four of us with all our gear driving up to Aberdeen and onwards on the ferry to the Shetland Islands. A long journey with a heavy load. Thanks again. I recommend SPR to any Mercedes owner. Solid reliable and specialist repairs every time

    Roy Brierley Avatar Roy Brierley
    16th September 2016

    Had this horrible grinding/scraping noise from the area of the transmission tunnel on my CLK convertible. Expected an horrendous bill for new Auto box but they phoned within an hour to say that they had removed the prop-shaft cover and secured the hand-brake cable. Sorted for £ 50. Fantastic service and honesty. Immediately booked one of our other Mercedes-Benz in for service. Would recommend them to anyone.

    Eleanor Millington Avatar Eleanor Millington
    15th August 2016
  • Had my ML for a gearbox oil service. I initially spoke to them on the phone and they were very helpful. Big thanks to Simon and Adam who helped me. The staff are very friendly, answer all your queries and also respond quickly to emails. If your looking for a Mercedes specialist would recommend.

    Tariq Khan Avatar Tariq Khan
    1st August 2016

    Just better organised, better informed, better priced, better stocked and better service (excuse pun) than dealerships I have dealt with.

    David Chell Avatar David Chell
    19th July 2016
  • S.P.R. Autos are the best had a problem with my B Class Merc and without a appointment they sorted my car with quick time. No other place would have done that they are the best and a great bunch off lads that work hard to get every car sorted and done for there owner without any fuss. Thanks S.P. R. Your the best. X

    Pauline Slater Avatar Pauline Slater
    19th June 2016

    Helped me out with my SL500, highly recommended

    Daniel Rooney Avatar Daniel Rooney
    6th June 2016